Frequently Asked Questions

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GENERAL FAQs
CME FAQs
SESSION RECORDINGS and LIVESTREAM FAQs
GOING TO NEW ORLEANS
PLATFORM FAQs
CONTACT INFO

GENERAL

Q: What are the dates of AAPM&R 2023?
A:The dates for the meeting are November 16-19, 2023, with the Job Fair and Peds Day being offered on Wednesday November 15, 2023.

Q: How do I get a copy of the presentation slides?
A: If the presenter has shared the slides, they will be available on the mobile app or website.

Q: I don’t know my login credentials for the website or app. How do I get them?
A: You will have your login credentials emailed to you in the know before you go email.

CME

Q: Will the meeting offer CME?
A: The 2023 Annual Assembly (AA) provides the opportunity to earn more than 100 AMA PRA Category 1 Credits™. You can claim credit for ALL educational sessions you attend live at AA, or watch on-demand.

All sessions will be recorded and made available on-demand until early February 2024. After this time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal.

For more details on the in-person experience, click here.
For more details on the virtual experience, click here.

Q: How do I claim continuing education credits?
A: One hour of credit is awarded for each hour of education. The specific credit designation can be found in each session description.

After viewing a session, click on the CME link within the session description page.
You should be automatically logged in, but if not, login using your AAPM&R credentials. The email address where you receive Academy emails is your username to log in.
Navigate to the “2022 AA Session Evaluations: Access Them Here” link, which will be the left menu once available.
Complete an evaluation for each session you attended to claim your CME credit.

Q: When will the session evaluations be available?
A: Session evaluations will be available the morning after the session takes place, (i.e., Thursday sessions will be available Friday morning). Make sure to star the sessions you attended so you can easily reference them when completing your evaluation.

Additional CME questions? please email education@aapmr.org.

SESSION RECORDINGS and LIVESTREAMS

Q: What sessions are being livestreamed?
A: Four plenary sessions and 36 symposia sessions are being livestreamed from New Orleans (Central Standard Zone). Click here to see the schedule. Look for the

icon next to the livestreamed presentations.

Q: Will the sessions from the meeting be available for viewing on-deman after the meeting dates conclude?
A: Yes.

Four plenary sessions and 36 symposia sessions are being livestreamed from New Orleans and will be available on demand.
All other sessions will be recorded and made available on-demand until early February 2024.
After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal.

Q: When will the live sessions be available for on-demand?
A: Livestream sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur.

Q: How long will the sessions be available for viewing after the meeting?
A: All sessions will be recorded and made available on-demand until early February 2024. After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal.

Q: Can I earn credit for watching the sessions after the meeting?
A: Yes. You can claim credit for ALL educational sessions you attend live at AA or watch on-demand. One hour of credit is awarded for each hour of education. The specific credit designation can be found in each session description.

GOING TO NEW ORLEANS

Q: Where will the events take place if I’m attending in-person?
A: All events will be held at the Ernest N. Morial Convention Center (900 Convention Center Blvd, New Orleans, LA 70130). Directions and parking information can be found here.

Q: I have already registered and paid for the in-person meeting, but I can no longer attend. What are my options?
A: You can switch your attendance from in-person to virtual. To make changes to your registration, contact APPM&R’s Member Services at (847) 737-6000.

If you need to cancel, all cancellations for the Annual Assembly and preconference courses must be submitted in writing via email to registration@aapmr.org or via mail postmarked by October 18, 2023, to the address below. Cancellations submitted on or before October 18 will receive a refund of all fees paid, minus a $150 processing fee and processed 7-14 days after notification is received. Cancellations submitted after October 18 or over the phone will not be accepted.

American Academy of Physical Medicine and Rehabilitation
Attention: Customer Service, AA2023
9700 W. Bryn Mawr Avenue, Suite 200
Rosemont, IL 60018

Q: Is the app really that important for this meeting?
A: Yes, it’s an essential onsite tool! Besides a simple pocket guide for the event, it’s the only comprehensive and up-to-date listing of events happening at AA23.
In the app you can:

View session descriptions
Evaluate the sessions to earn CME
View and take notes directly on the presentations
Ask questions to the presenters
Browse posters
Search the program by keyword, topic, or speaker
Connect with other attendees
Stay up-to-date with any program changes

For both the app and the virtual platform site, you will be prompted to log in with your AAPM&R Username and Password. If you don’t know it, simply click “Forgot Password.”

Q: How will I be able to ask the presenter questions at the meeting?
A: In-person attendees will be using the AAMP&R app to submit their questions to presenters within that session’s listing in the app. The virtual audience will also be adding their questions through the app and website. Isn’t technology amazing?! Both audiences will be able to upvote each other’s questions and hear the same answers.

VIRTUAL PLATFORM

Q: What sessions will I be able to watch live?
A: Virtual attendees will be able to join 36 Livestreamed Sessions and participate in Q&A through the website and app. Look for the

icon next to the livestreamed presentations. All other in-person symposia will be recorded and available on-demand until early February 2023. After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal

Q: What do I get with my virtual registration?
A. Virtual attendees will enjoy 24/7 access to all the great education that the Assembly is known for—online from their home or office. Livestreamed sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur. All other in-person symposia will be recorded and available on-demand until early February 2023. After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal

Your virtual experience includes:

All in-person symposia will be recorded and available on-demand after the assembly until early February 2024. After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal.
Four plenary sessions and 36 symposia sessions live-streamed, with real-time interaction (chat, Q&A, etc).
Poster Wall including pre-recorded presentations.
Directory of sponsors/supporters.
Pre-recorded Corporate Sessions available on-demand.

Q: I couldn’t watch a session live. What are my options?
A: All livestreamed sessions will be available for playback immediately after airing and will be up for viewing through early February 2024. Live streamed sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur. After that time, all content will be converted over to AA Rewind 2023, which you can access through the Academy’s Online Learning Portal.

Q. How do I access the virtual platform?
A. For both the app and the virtual platform site, you will be prompted to log in with your AAPM&R Username and Password. If you don’t know it, simply click “Forgot Password.”

Q. What Internet browser should I use to access the Virtual Platform?
A. Google Chrome or Mozilla Firefox is the preferred internet browser.
The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to surpass the firewall.

Q. Can I use my computer or my mobile device to connect?
A. You can use either your computer or your mobile device to connect to AAPM&R.

To access the conference on your computer, visit https://aapmr23.eventscribe.net/

To access the conference on your mobile device, download the AAPM&R Events mobile app, coming soon!

Q. Will a call-in number be available to listen to the sessions?
A. No, all audio will require computer speakers. Livestreams can also be watched through the mobile app.

Q. How can I test my device before the live sessions?
A. Testing your device is a great way to ensure you are ready on November 16! The platform provides a System Check tool that runs a series of checks on your computer and web browsers to ensure that your device is suitable to use the full potential of the platform. If there are any problems then you will see either yellow warnings (things that can be improved) or red warnings (things that may limit your experience). Your organization's IT support team may be able to help you resolve any of these that are beyond your capabilities. Run your System Check now!
The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to bypass the firewall.

Q. I'm having trouble loading sessions. What can I do?
A. Here are some tips to help your sessions stream seamlessly:

Use the latest version of Google Chrome (preferred) or Mozilla Firefox
Disconnect from your VPN (if applicable)
If you are in the office, try another network (some offices have robust firewalls that will block video and video chat)
If your office has a firewall, have your IT staff make sure that you can access streaming audio / video
Clear your web browser history and cache (CTRL+F5 on PC and Command+R on Mac will do a hard refresh)
Close any other tabs that may be using a lot of bandwidth
If you are at home, make sure you are not also using streaming services like Netflix, etc. that could impact your available bandwidth
Check your internet connection. Use a hard wired internet connection if possible. If you have to use WIFI, make sure you are close to the WIFI device
Check your internet connection. Use a hard wired internet connection if possible. If you have to use WIFI, make sure you are close to the WIFI device

Q: How will I be able to ask the presenter questions?
A: The virtual audience will submit questions on the “Q&A” tab in the video player window. The in-person audience will also be contributing to the same Q&A using the mobile app. Isn’t technology amazing?! Both audiences will be able to upvote each other’s questions and hear the same answers.

Q: My app is making me log in each time I open it - what do I do?
A: Uninstall and reinstall the app on your device. This should fix the log-in loop issue.

CONTACT INFO

The AAPM&R team is dedicated to ensuring you have the best possible experience during the conference. Email any questions or issues to assembly@aapmr.org.

Need technical support while using the platform? Reach out to the platform directly by visiting Technical Support to submit a Support Ticket or by phone at +1.410.638.9239 or toll-free at +1.877.426.6323.